Gallagher Careers
Houston, Texas
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
We are seeking a Client Service Manager to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?
We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
How will you affect the business?
- Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
- Secure existing business and drive the sale of additional services and lines of coverage.
- Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
- Guide your team members in addressing a client’s risk management needs through consultative conversations.
- Mentor Client Service team members through continuous learning, transparent feedback and strong talent development.
- Conduct periodic audits to ensure your compliance to standards and service level.
- Maintain accurate client and policy data and documents within your Gallagher systems.
- Use Gallagher's technology to improve your productivity and quality.
- Effectively manage multiple competing priorities.
What skills will make me successful in this role?
- Ability and desire to provide results
- Develop professional relationships with your internal and external partners
- Effective communication
- Utilize your resilient and adaptable mindset in the face of shifting priorities
- Eagerness to collaborate with all Gallagher teams and employees.
Required:
- Bachelor's degree with 5+ years client service and/or claims management experience -OR-
- High School degree/GED with 10+ years client service and/or claims management experience.
- Property & Casualty Insurance License
Desired:
- A minimum of 1+ years supervisory experience.
The Branch Client Service Associate is accountable for delivering high quality and efficient service to both internal and external clients by assisting with the Branch’s overall workflow processes and providing routine client support. This role reports directly into either the Branch Client Service Management Manager or the Branch Client Service Supervisor. The Branch Client Service Associate contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Supporting the business priories of Production team members and the Client Service function.
Adhering to efficiency/productivity and process standards such as data and documents requirements, timelines, tool usage, etc. Assists with the Branch’s overall workflow processes.
Creates documents, certificates, etc. using appropriate systems and resources, which may include communications, forms, certificates, reports, etc
Required:
- High school diploma or GED
- 1+ years directly applicable experience
- Proficiency in Microsoft Office
- Basic Math skills
Desired:
- Associate's degree, professional certification, or equivalent training and experience preferred.
- Previous experience managing client relationships.
Work Traits:
- Exceptional organizational skills.
- Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills.
This position is responsible for producing new business and servicing existing accounts.
List of Essential Duties:
- Develops and acquires new business revenue through sales to new and existing clients with emphasis on small to mid-size companies with high revenue.
- Provides service to clients according to their needs, retaining them as clients.
- Participates in team sales situations with other producers and support personnel.
- May manage overall client relationships and is supported by day-to-day account management.
- Assists, educates and develops other staff members in new client sales situations and existing client service requirements.
- Applies industry technologies to new sales, additional sales to existing clients and account service.
- Provides direction in account transfer situations.
- Prepares and implements an individual business plan and production budget.
- Develops and maintains interdivision/intercompany relationships consistent with our corporate culture.
Required:
- Bachelor's degree, 1 year related experience, and appropriate insurance licensing required OR;
- Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR;
- High School Diploma/GED and 6 years experience with appropriate insurance licensing required.
Work Traits:
- Acts independently with minimal direction
- Strong communication and interpersonal skills
U.S. Eligibility Requirements:
- Interested candidates must submit an application and resume/CV online to be considered
- Must be 18 years of age or older
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
- Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #LI-WM1
